Service After Sales

Our service after sales means that should you experience any problems with your Mobility Product, we will be there to help you. Whether you have a travel char, heavy duty scooter, power chair, wheelchair, stairlift or other senior mobility product, we can provide service you.

» Manufacturer Parts Warranty

As an authorized service provider for many of the brands Scooter Direct offers, we can efficiently handle any repair need. Parts replaced under warranty are shipped at no cost to the customer under the Parts Warranty offered by most manufacturers. On occasion, the broken part must be returned to the manufacturer, again most of our manufacturers do not charge the customer for this service.

» Replacement Parts and Accessories

From Electric Batteries, Tires to battery chargers and seats, Scooter Direct offers replacement parts and accessories for nearly all the products that we sell online. Whether a portable scooter, travel scooter, heavy duty scooter, lift chair, wheelchair, electric lift or other mobility product, we can meet your needs. If you can't find it on our site just contact our service department for a Price quote. Depending on the part, the serial number of the mobility scooter, chair lifts, mobile carriers, portable scooters or travel scooter may be required.

»Installation Service

Scooter Direct offers affordable, expert installation for most Mobility Scooters, Manual and Electric Wheelchairs, Lift Chairs, Scooter and Powerchair Lifts products. This service is priced differently based on which product is selected. We may also arrange specialized installation services as needed.

» Technical Service Request

Your satisfaction is our #1 priority. To request technical service for products purchased from Scooter Direct that have an In-Home Warranty, please complete and submit the form below. One of our Service Specialists will respond promptly.

Our pricing includes an In-Home Parts and Labor Service Warranty with most of our mobility scooters, power chairs and Chair Lifts. Check individual products for warranty details. Some manufactures offer extended warranty for an additional amount. If you have a service issue, you will either be given a special number or you will call the Scooter Direct Warranty line for service. Then, we will facilitate an authorized field service technician to your location,(Continental US only).

Scooter Direct Labor warranty plan provides the on-site labor for installation of service parts covered under a manufacturer warranty. We provide in-home and phone support to assist customers and to offer peace of mind for your vital medical equipment.

• * Certified tech phone & video calls 
• * Chat online w/ a rep (www.wsrsolutions.com) or call 888-584-3095
• * Home visits for on-site diagnosis when issues cannot be identified via phone or video calls.
  
• * Service technician labor for installing parts that are covered by a manufacturer warranty
  
• * Certified tech in home visits
  
• * Ordering of warranty and non-warranty parts from the manufacturer based on serial number
  

Note: Replacement parts are covered under the specific manufacturer’s warranty and are not included in our extended service contracts. Each manufacturer establishes its own warranty plan and language. Our plan follows the warranty guidelines established by those individual plans. Batteries and chargers are not included as part of this Plan. Replacement Parts are not covered by this service contract; however, many replacement parts are covered by the manufacturer’s warranty. Replacement parts that are covered by the manufacturer’s warranty at the time of service, as well as the service to install those parts, are provided at no cost under this plan.

• * Replacement parts are covered by the manufacturer’s original warranty. If a part is no longer covered or is out of warranty, the customer will be responsible for paying for the part. For details, please refer to the Warranty Tab for your product, which outlines specific coverage periods for various parts.
  
• * Replacement parts and products will be shipped standard UPS or Fed Ex.
  
• * Each manufacturer establishes its own shipping policy: We will follow their established policy. Any and all shipping costs for warranty and non-warranty parts will be charged to the customer at the time of the service request.
  
• * Some manufacturers require the original, inoperable parts to be returned. This return is typically managed by the technician under this plan. Customers that choose to install parts themselves are responsible for returning parts and all associated costs. 

HOW DOES THE PLAN WORK?

• * When a repair request requires a technician, a local, certified repair technician will be contacted.
  
• * Technicians are selected based on their expertise, location and proven success record. Our Plan covers in-home service, diagnostics, labor, trip charges, mileage and repair part installation.
  
• * Technicians provide service in the comfort of your home. ** Additional fees may be charged for rural areas or locations more than 60 miles from the original place of purchase**
  
• * After initial contact, a technician will typically visit your home within 5 business days. Customers living in remote areas, may experience delays of up to 10 business days. 

WHAT IS NOT COVERED

• * Any loss or damage that is not specifically listed as Covered.
  
• * Any damage caused by the consumer during the assembly of ready to assembly (RTA) items. 

Improper Maintenance, Care, or Misuse

• * Damage to a product that has not been properly cared for or maintained, as per your manufacturer’s warranty.
  
• * Damage resulting from improper or misuse of the product, including the use of the product beyond the purpose for which it had been designed.
  
• * Damage caused by willful abuse, misuse, mishandling, unauthorized modifications or alterations to a covered product.
  
• * Unauthorized parts and repairs. 

Manufacturer Quality Issues

• * Product repairs that are covered by the manufacturer’s warranty or because of a recall, regardless of the manufacturer’s ability to cover such repairs. Non-Household Environments.
  
• * Damage occurs during any delivery or installation process, or before the product is delivered to your residence.
  
• * Damage occurs while the product is not located within your residence.
  
• * Damage that occurs while the product is in storage, or being moved to or from storage, or between residences.
  
• * A product that is, or has been, used for commercial, institutional or rental purposes, including daycare.
  
• * Any damage occurring during delivery or while the product is in transit. 

Wear & Tear Caused by Repeated Use (over time) Damage caused by wear and tear overtime such as, but not limited to:

• * Rust and corrosion.
  
• * Damage caused by wear.
  
• * Scratches.
  
• * Dents.
  
• * Noises. 

Miscellaneous

• * Damage caused by animals.
  
• * Stains and damage resulting from the use of cleaning products not approved by the manufacturer.
  
• * Odors.
  
• * Stains and damage caused by old mildew.
  
• * Stains and damage caused by medical incontinence.
  
• * Stains or damage covered under any manufacturer’s warranties, or homeowner’s renters, or other insurance policy.
  
• * Stains or damage caused by structural problems, including, but not limited to, skylights, roofs, or water pipes.
  
• * Stains or damage caused by appliance malfunctions, including, but not limited to, air conditioners and water heaters.
  
• * Stains or damage caused by fire, smoke, flood, or natural disaster.
  
• * Stains or damage caused by theft, vandalism, or because of any other illegal activity.
  
• * Stains or damage caused by independent contractors such as, but not limited to, maintenance personnel, painters, or other repair or contractor services.
  
• * Incidental, consequential, or secondary damage occurring during the period that the product is at an authorized service center or awaiting parts.

Additional Terms

• * Falsified information will void this Protection Plan.
  
• * Customer will be responsible for any charges for missed appointments for service if prior arrangements have not been made.
  
• * Service where no problem can be found
  
• * Breakdowns which are not reported during the term of this agreement.

You can be sure of satisfaction knowing that Scooter Direct is an Authorized Provider for the following Manufacturers:

• Pride Mobility
• Golden Technologies
• Hamar Mobility
• Drive Medical
• Merits Health
• EV Rider
• TriLift
• Wheelchair Carrier
• Shoprider
• Zipr

Service Request Form