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Service After Sales


Our service after sales means that should you experience any problems with your Mobility Product, we will be there to help you. Whether you have a travel char, heavy duty scooter, power chair, wheelchair, stairlift or other senior mobility product, we can provide service you.

Our up front pricing includes an In-Home Parts and Labor Service Warranty with most of our mobility scooters, power chairs and Chair Lifts. Check individual products for warranty details. Some manufactures offer extended warranty for an additional amount. If you have a service issue, you will either be given a special number or you will call Scooter Direct for service. Then, we will facilitate an authorized field service technician to your location, even if you're on vacation(Continental US only).

As an authorized service provider for many of the brands Scooter Direct offers, we can efficiently handle any repair need. Parts replaced under warranty are shipped at no cost to the customer under the Parts Warranty offered by most manufacturers. On occasion, the broken part must be returned to the manufacturer, again most of our manufacturers do not charge the customer for this service.

From Electric Batteries, Tires to battery chargers and seats, Scooter Direct offers replacement parts and accessories for nearly all the products that we sell online. Whether a portable scooter, travel scooter, heavy duty scooter, lift chair, wheelchair, electric lift or other mobility product, we can meet your needs. If you can't find it on our site just contact our service department for a Price quote. Depending on the part, the serial number of the mobility scooter, chair lifts, mobile carriers, portable scooters or travel scooter may be required.

Scooter Direct offers affordable, expert installation for most Mobility Scooters, Manual and Electric Wheelchairs, Lift Chairs, Scooter and Powerchair Lifts products. This service is priced differently based on which product is selected. We may also arrange specialized installation services as needed.

Your satisfaction is our # 1 priority. To request technical service, for your power mobility equipment, please complete, submit online or fax the form below. One of our Service Specialists will respond promptly.

Please note service prices will vary based on the level of service required, location of customer and parts required. Also, you can feel comfortable with your purchase in the knowledge that Scooter Direct will provide or arrange service for products we sell for the life of your product.

If you prefer, please call our Service Department toll-free 1-800-987-6791
This service is only available to Scooter Direct customers.

Please Note: In many cases, this is better than the warranty offered if you buy the product from a local store!

You can be sure of satisfaction knowing that Scooter Direct is an Authorized Provider for the following Manufacturers:

  • Pride Mobility
  • Golden Technologies
  • Hamar
  • Drive Medical
  • ActiveCare Medical
  • Merits Health
  • EV Rider
  • TriLift
  • Wheelchair Carrier
  • Shoprider
  • Zipr
  • CTM

Service Request Form

When contacting Scooter Direct about a warranty problem, we will need the following information specified in our

Service Centers

Find your nearest service center by clicking on your State in the Map, or enter your Zip code in the below box and click on the Search Button.
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Manufacturers Service Centers Locator


Many Manufacturers offer online tools to locate service centers by zip code.
You can check their sites for reference only to find your local service provider.