Privacy Policy

At Scooter Direct we are committed to protecting the privacy of our customers. We hope the policy below will answer all of your questions regarding how we treat information gathered from visitors to ScooterDirect.com. Feel free to e-mail us at [email protected] with any questions you might have.

1. Information We Collect

We may collect the following categories of information:

Personal Information You Provide Directly

Contact details (name, email address, phone number, mailing address)
Account information (username, password)
Payment information (processed by third-party providers)
Communications and support requests
Any other information you voluntarily submit

Automatically Collected Information

Device and usage data (IP address, browser type, operating system, device identifiers)
Log data (access times, pages viewed, referring URLs)
Cookies and similar tracking technologies (see Section 7 below)
Location data (if enabled or inferred from IP address)

Information from Third Parties

Data from business partners, analytics providers, or advertising networks, where permitted by law

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, operate, and maintain our Services
To process transactions and manage your account
To communicate with you (including customer support, updates, and marketing with your consent where required)
To personalize your experience and improve our Services
For analytics, research, and product development
To comply with legal obligations and enforce our terms
To detect, prevent, and address fraud, security issues, or technical problems

3. Release of Information

We rely on one or more of the following:

Your consent
Performance of a contract
Legitimate business interests (e.g., improving services, security)
Compliance with legal obligations

4. Sharing Your Information

We may share your information with:

Service providers and vendors who assist us (e.g., hosting, analytics, payment processing, email delivery) under strict confidentiality agreements
Affiliates and subsidiaries
Professional advisers (lawyers, accountants)
Law enforcement, regulators, or other authorities when required by law or to protect rights and safety
In connection with a business transfer (merger, acquisition, etc.)

We do not sell your personal information to third parties for monetary compensation.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and applicable legal requirements.

6. Your Rights and Choices

Depending on your location, you may have rights such as:

Access, correction, or deletion of your personal information
Opt-out of marketing communications
Restriction or objection to certain processing
Data portability (where applicable)
Withdrawal of consent (where processing is based on consent)

To exercise these rights, contact us using the details in Section 11. We will respond within applicable legal timeframes. You may also manage cookies and tracking preferences through your browser settings.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance functionality, analyze usage, and deliver personalized content or ads. You can manage cookie preferences via our cookie banner or browser settings. Note that disabling certain cookies may affect service functionality.

8. International Data Transfers

If we transfer data outside your country of residence, we implement appropriate safeguards (such as standard contractual clauses or adequacy decisions) to ensure your data receives adequate protection.

9. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no security system is impenetrable, and we cannot guarantee absolute security.

10. Children's Privacy

Our Services are not directed to children under the age of 18 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact us at:

Phone: (800) 987-6791
Email: [email protected]
Address: 11431 Challenger Ave, Odessa, FL 33556

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the effective date. Continued use of our Services after changes constitutes acceptance of the updated policy.

13. Terms and Conditions

All materials including images, illustrations, designs, icons, photographs, and written and other materials that are part of this Site (ScooterDirect.com) are copyrights, trademarks and other intellectual property owned, controlled or licensed by Scooter Direct collectively and/or its subsidiaries and affiliates. The contents of our site are for personal use only. No right, title or interest in any download materials or copying is transferred to you. You may not reproduce, publish, distribute, display, modify, sell or exploit in any way, in whole or in part, any contents of the site, or any related software.

14. Product Information

Scooter Direct makes no guarantees or representations of the accuracy of the product specifications and information whatsoever. We may change, move or delete portions of, or may add to, our Site from time to time. Use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed.

15. Disclaimer

All contents of the site are provided on an as is basis without warranties of any kind, either expressed or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge by your use of the site that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that ScooterDirect.com shall not be liable for any damages of any kind related to your use of this site.

16. Your Acceptance of These Terms

By using the ScooterDirect.com website, you agree to accept the Scooter Direct privacy policy. Make sure you read this policy carefully, because if you do choose to use our website, you automatically agree to this policy. If you do not agree to this policy, please do not use our Website.

We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. If this policy changes in the future, we will let you know by posting the policy on our website or by sending an email to our opt-in list. You may check this page periodically for changes. Your continued use of our website following the posting of changes to these terms will mean you accept those changes.