Return Policy

Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy:

• Returns of non-defective merchandise must be returned in the original packaging and unused, within 30 days of customer’s receipt of the product.
• Returns of defective merchandise must be returned in the original packaging with all factory packed accessories within 10 days. Incomplete returns will receive a credit reflecting any missing accessories.
• Special ordered merchandises and Bath and Safety items are non-returnable.
• The customer may choose to receive a product exchange or a credit by the same means payment was made.

» Prior Authorization

Scooter Direct does not accept any return without a valid Return Authorization Number. Please call 1-800-987-6791 for a a Return Authorization Number.

» Shipping

» Re-stocking Fee

Customer will be liable to pay 15% re-stocking Fee for their returned products.

» Return Shipping Address

All Returns must be shipped back to the below address unless we specified a different address when you call for a Return Authorization Number.

Scooter Direct 11431 Challenger Ave. Odessa. FL 33556

» Refund Processing Time

All credits will be processed within 2 days after receipt and inspection of the returned product. Provided all the return policy conditions above are met. (Processing may be slightly extended during the holiday season).