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1 Year In-Home Parts and Labor:
This warranty is extended only to the original purchaser/user of our products. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state.
ActiveCare warrants this product to be free from defects in materials and workmanship, for the following periods:
Three Years
Main frame
Fork
Seat post
Tiller frame
12 Months
Electronic controllers
Transaxle
Motor & Brake (electronic function only)
Charger
Any other electrical subassembly
6 Months
Batteries
ActiveCare Protection Plan (APP) The APP is designed to resolve consumers’ technical problems on power mobility products for one year from the consumer’s date of purchase. Each service call will be handled in the most efficient way as determined by ActiveCare. The plan covers all warranted parts for one year. During the one-year plan, ActiveCare handles all service-related activity such as: • handling technical questions by phone • shipment of parts • product service ActiveCare will start with troubleshooting over the phone. If that does not resolve the situation, a number of possible solutions may be implemented, including, but not limited to: • sending a part directly to the consumer with directions on how to replace the part • directing the consumer to take the product to an authorized service center near their location • sending an authorized service technician to their location • shipping the product back to ActiveCare for service It will be ActiveCare’s job to get the scooter or wheelchair repaired in the most efficient way possible. ActiveCare will send the consumer a brochure that explains the program and gives a phone number to call should they need service. The technician they speak with will then troubleshoot the problem and determine the best course of action to resolve the issue.
ActiveCare Protection Plan (APP)
The APP is designed to resolve consumers’ technical problems on power mobility products for one year from the consumer’s date of purchase. Each service call will be handled in the most efficient way as determined by ActiveCare. The plan covers all warranted parts for one year.
During the one-year plan, ActiveCare handles all service-related activity such as:
• handling technical questions by phone • shipment of parts • product service
ActiveCare will start with troubleshooting over the phone. If that does not resolve the situation, a number of possible solutions may be implemented, including, but not limited to:
• sending a part directly to the consumer with directions on how to replace the part • directing the consumer to take the product to an authorized service center near their location • sending an authorized service technician to their location • shipping the product back to ActiveCare for service
It will be ActiveCare’s job to get the scooter or wheelchair repaired in the most efficient way possible.
ActiveCare will send the consumer a brochure that explains the program and gives a phone number to call should they need service. The technician they speak with will then troubleshoot the problem and determine the best course of action to resolve the issue.
